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Privacy Policy

Last modified: December 21, 2015

Sunwave Gas & Power Inc. ("Sunwave") is committed to keeping our visitors informed about how we use the information we gather on our website,, sub-domains, and any associated web-based and mobile applications (collectively, the "website"). This policy describes the types of information we may collect from you or that you may provide when you visit the website and our practices for collecting, using, maintaining, protecting and disclosing that information (the "Privacy Policy"). Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By using our website or obtaining any product or service through our website, you agree to the collection and use of information as set forth in this privacy policy. If you do not agree to this privacy policy, please do not use our website. Throughout this Privacy Policy, Sunwave is also sometimes referred to herein as "we," "us," and "our."

Information We Collect
We collect several types of information from you including (i) information that you knowingly and voluntarily supply to us (e.g., through a registration process, sign-ups, or other interaction with the Website); and (ii) information that is derived through automated tracking mechanisms.

Voluntary Information
You may choose to voluntarily and knowingly supply us with information and/or you may provide information through correspondence to us, including but not limited to obtaining a quote, requesting a service or requesting information on products or services, a registration process, a sign in procedure, making purchases, signing up for a service plan, location and online promotional events, surveys, consenting to email, attendance at seminars, trade shows, direct mail offers or inquiries. Some of this information will identify you personally, either alone or in combination with other information available to us. This Privacy Policy refers to such information as "personal information" or "personally identifiable information." This may include your name or associated company name, email address, postal address, home or work telephone number, credit card information, and information used to verify your identity or to prevent fraud.

Information Collected Using Cookies and Other Web Technologies
Like many websites, our website may use "cookies" or other similar tracking technologies to collect information which will help us to improve the quality of our services and to make it easier for you to navigate the website. This information typically includes your IP address, the address of the web page you were visiting when you accessed the website, the name of your operating system (such as Windows or Macintosh), the name and version of your browser (e.g., Internet Explorer, Firefox), pages navigated during your visit to the website, and the date and time of your visit, among other things. Although most web browsers automatically accept cookies, most computers allow you to change your browser setting to prevent acceptance of cookies. You may set most browsers to notify you if you receive a cookie or you may choose to block cookies with your browser. Please note that if you choose to erase or block your cookies certain features or parts of the website may not work properly. We do not use these technologies to collection information on your online activities over time and across third-party websites or other online services (behavioral tracking).

Some content or applications, including advertisements, on the website may be served by third parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information
If we collect personally identifiable information from you, we may use the information to improve our website, our services, and your experience with our website and services. For example, we would use your information for any of the following purposes:

  • to take, process or deliver your order, process or obtain payment, or notify you of the status of your order;
  • to keep you up to date on new products/services;
  • for security, credit or fraud prevention purposes;
  • to respond to your queries and requests;
  • to assist you with managing your account and passwords;
  • to undertake any other promotional activities such as providing information about special events;
  • to communicate with you about our products and services and other information related to our business that may be of interest to you;
  • to build our contact database;
  • for internal marketing analysis, such as identification of trends;
  • to provide you with effective customer service and/or technical support;
  • to monitor and analyze our website; or
  • improve the design of our website, products and services.

Sharing Information
To the extent permitted by law, Sunwave may share your personally identifiable information with its business units, affiliates and trusted third parties who assist us by providing services to users of the website, including, but not limited to, surveys, credit card processing, fraud detection and prevention, shipping companies, fulfillment processing, providing customer service, email distribution, and website management. These parties are required to use the personal information we share with them only to perform services on our behalf and to protect the confidentiality of your personal information in accordance with our policies.

Additionally, to comply with legal requirements, cooperate with law enforcement, prevent fraud and other crimes, and protect legal rights, there are circumstances in which we may share the personal information we collect on this website without notifying you when we, in good faith, believe disclosure is necessary to comply with the law or regulatory requirement; to comply with a subpoena or court order; to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce a contract; to protect the legal rights, property or safety of Sunwave, our subsidiaries, affiliates, officers, directors, agents, and employees, licensors, suppliers, partners, successors, agents, and other users or the public in general or to protect your vital interests. We also reserve the right to report to appropriate law enforcement or government agencies any activities that we, in good faith, believe to be unlawful without providing notice to you.

If we collect personally identifiable information from you, you will receive notice when this information might be provided to any third-party for any reason other than as set forth in this Privacy Policy, and you will have an opportunity to request that we not share such information. See "Contacting Us; Opt-Out" below.

We may use non-identifying and aggregate information to better design our website and for business and administrative purposes. We may also use or share with third parties, for any purpose, aggregated data that contains no personally identifiable information.

If we merge or are combined with any other organization, or if we transfer assets or operations to another organization or company, we may disclose your personally identifiable information to third parties in connection with such sale, merger, restructuring, reorganization, dissolution or transfer of all or some of our business, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Sunwave about our Website users is among the assets transferred.

Children's Privacy and Parental Controls
We do not use our website to knowingly solicit personal information from or market to anyone under eighteen (18) years of age. Sunwave's products are developed for people eighteen (18) years of age or older. If you are not eighteen (18) years of age or older you may not use this website and should not provide any information about yourself through this website. Our goal is to comply with applicable laws and regulations relating to the collection and use of information from children, including the Children's Online Privacy Protection Act of the United States and other applicable laws or regulations. Please be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors. If you believe that we received information from a child or other person protected under such laws, please notify us immediately by postal mail addressed to 20 Marshall Street, Suite 300, Norwalk, CT 06854 or by email at and we will take reasonable steps to remove that information from our database.

How Long We Retain Your Personal Information
Any personal information we collect will be kept only as long as we need it for the purpose for which it was originally collected (or to which you have subsequently consented) or for other legitimate purposes (such as regulatory compliance), or as permitted by applicable law.

External Links
For your convenience, we may provide links to websites owned and operated by unrelated third parties. Such third-party sites should have their own privacy policies, which we recommend you review prior to interacting with such site. This Privacy Policy applies only to the personal information collected through this website and you agree that Sunwave has no liability with respect to such third-party sites or their privacy practices.

Policy Changes
Please note that this Privacy Policy may be updated, modified or changed from time to time, and without prior written notice, by posting the revised version of this Privacy Policy on this website. We recommend that you periodically review the Privacy Policy for changes. Your continued use of the website following any such change, including the submission of any personal information, constitutes your agreement that all personal information collected from or about you from this website after the revised Privacy Policy is posted will be subject to the terms of the revised Privacy Policy.

Data Security Commitment
We take reasonable precautions to keep any personal information we collect secure. All personally identifiable information is subject to restricted access to prevent unauthorized access, modification or misuse. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have industry standard measures in place to safeguard and secure information and data we collect through the website. It is important that you understand, however, that no website or database is completely secure or "hacker proof" and we cannot guarantee security of the information you submit to us. You are responsible for taking personal steps to protect your personal information against unauthorized disclosure or misuse, for example, by protecting your password from unauthorized use or disclosure.

Contacting Us; Opt-Out
At your request and where the law requires us to do so, we will make good faith efforts to confirm what personal information we hold about you, update your information, remove your information, fulfill specific opt-out requests, and/or correct any inaccuracies in such personal information if you contact us at to submit such requests. We may decline to process a request that is unreasonable, jeopardizes the rights or privacy of others, is impractical or for which access is not otherwise required.

Who to Contact
Please contact us at or write to us at Sunwave Gas & Power Inc., 20 Marshall Street, Suite 300, Norwalk, CT 06854 if you have any comments or questions about this Privacy Policy or to report any violations of the Privacy Policy. We will endeavor to respond to you within 24 to 48 hours in most cases.

Governing Law / Effective Date
This Privacy Policy and our Privacy Notices are governed under the laws of Connecticut without regard to its conflict of law provisions.

California Residents: If you reside in California and have provided personally identifiable information to us, you may request information about our disclosure of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us at one of the following addresses: Sunwave Gas & Power Inc., 20 Marshall Street, Suite 300, Norwalk, CT 06854 or call 1-855-478-6928.

If you have questions regarding Sunwave's Privacy Policy, please contact us at or by mail at:

Consumer Services
Ten Franklin Square
New Britain, CT 06051

Sunwave Buildings Sunwave City

Contact us


Sunwave USA Holdings, Inc.
100 Cambridge Street, 14th Floor
Boston, MA 02114


Sunwave Gas & Power: 1-855-478-6928




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