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Learning about Energy Supplier VS Utility

Learning about Energy Supplier VS Utility

The energy supplier vs. utility debate has been going on for years, and it’s still a hot topic in the energy sector today. You may be asking questions such as: What is a retail energy provider? What is a utility? What is the difference between the two? Which should you choose? If you want more competitive options, selecting an energy supplier from the open market may be right for you. Let's discuss deregulation, what energy supplier vs. utility means, how they differ, and why you might want to consider one over the other.

What is Energy Choice? 

Deregulation became necessary to prevent consumer abuse and monopolization in the energy sector. The plan was for the deregulated electricity market to open the doors to competition and allow energy suppliers to compete with better deals and prices for customers. 

Is my State Deregulated? 

Most states have legalized some sort of electric and natural gas deregulation. However, even in parts of some deregulated states, such as rural areas, energy services may still be provided by the same company that delivers electricity generation and distribution. Usually, these companies are categorized as municipally-owned utilities. As of 2021, the following states have deregulated electricity: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Maine, Massachusetts, Michigan, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Rhode Island, South Dakota, Texas, Virginia, Washington DC.

Sunwave Gas + Power Currently Serves the Following Deregulated States:

1. Connecticut 
2. Pennsylvania 
3. Massachusetts 
4. Ohio
5. Rhode Island 
6. New Hampshire
7. New York
8. New Jersey 
9. Maryland 


The Differences Between an Energy Supplier Vs Utility Company 

What is a Retail Energy Supplier?
Energy suppliers purchase electricity at wholesale rates from the market and then supply it to consumers at competitive rates, often lower than customers’ pay when dealing directly with utilities. In a deregulated market, energy suppliers can own their own power plants. This stands in contrast to regulated markets, where only utility companies can own power plants. In the deregulated markets, you can find a more competitive list of options in terms of pricing.

What is a Utility Company?
Utility companies are responsible for the distribution and transmission of electricity. Depending on whether or not a state is regulated, some utility companies deliver and supply electricity. These companies are responsible for the power lines that send electrical energy to the homes and businesses throughout each coverage area. For example, in a thunderstorm, hurricane, or other interruption of electric service, the utility in the affected area would be responsible for repairing lines and restoring service for impacted homes and businesses. The energy that these utilities distribute is sourced from power plants, where generators create electricity. From there, the electricity goes to substations, where it is converted into energy through transformers. High-voltage electricity is sent across distances via power lines, allowing power flow to businesses and residential properties. At the receiving end, the energy is transformed into lower voltages to be used in numerous ways, such as when you power on your lights or turn on the radio in your home.

How is electricity delivered to my home?

  • Electricity is produced at a power plant by burning coal, natural gas, oil, nuclear fuel, wind energy, solar energy, hydroelectric dams, geothermal heat.
  • Electricity is transmitted where it is converted into high voltage so that it can be moved.
  • Electricity distribution occurs when the electricity moves through power lines to reach energy consumers' homes and businesses.
  • At last, the electricity reaches its destination. 

Who do I call for questions or power outages?
If you have both an energy supplier and utility, there can be some confusion about whom to call for services. Contact your energy supplier for billing issues and questions such as:

  • You want to cancel or change your plan. 
  • You want to make a payment over the phone.
  • You have questions or disputes about billing.
  • You want to transfer your service to a new address. 

You should contact your local utility if: 

  • You need to report downed power lines.
  • You experience an unexpected power outage.
  • There might be a gas leak around your property.
  • You're having a problem with your meter.

Note: If you smell gas or you’re concerned about a gas leak, you should always call 911 first.

How to Switch Energy Suppliers

Give Sunwave Gas + Power a call at 1-855-478-6928 to speak to one of our amazing customer service representatives that can help you find an affordable electricity rate and plan that meets your residential or commercial energy consumption needs. 

If you have existing services, have your current account information ready. This will help simplify things when making the switch to Sunwave Gas + Power. 

Make sure you aren't in a contract with your current energy supplier to avoid termination fees.

If you have existing services with your local utility, you can switch to an alternative electricity supplier such as Sunwave Gas + Power at any time. 

Once you make the switch to Sunwave Gas + Power, just sit back and relax. We’ll take care of the rest for you.

Switching your energy provider will not result in service interruption. The only thing that will change is your electricity supplier.


Why Switch to Sunwave Gas + Power? It's simple.

Sunwave Gas & Power supplies electric generation services to thousands of homeowners and business consumers across North America. We're committed to providing you with competitively priced electricity (and gas in some areas), along with exceptional customer service. Our team works hard to earn your trust every day. Choosing Sunwave is easy. We offer simple-to-understand plans at affordable prices. "Energy simplified" captures our philosophy that purchasing energy should be stress-free. Visit Sunwave Gas + Power to learn more about our rates and plans. 


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Sunwave USA Holdings, Inc.
100 Cambridge Street, 14th Floor
Boston, MA 02114


Sunwave Gas & Power: 1-855-478-6928




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